AR Homes® franchisees were recognized with multiple honors in the 23rd Annual AvidCX Awards presented by ECI Software Solutions, celebrating excellence in customer experience across the homebuilding industry.
The AvidCX Awards recognize North America’s top-performing builders based on verified homeowner feedback collected throughout the homebuilding journey. This year, 511 qualifying builders participated in the program, with awards determined through customer survey results measuring satisfaction, communication, quality, and overall homeowner experience.
These recognitions highlight the continued commitment of AR Homes® franchisees to delivering a personalized custom homebuilding experience centered on craftsmanship, transparency, and long-term homeowner satisfaction.
AvidCX Cup Award
AR Homes® Hilton Head (Blue Ocean Luxury Homes, LLC) received the prestigious AvidCX Cup Award in the Custom Builder category. The award recognizes the highest-rated custom builder in North America based on homeowner surveys completed during the first year of homeownership.
Earning this distinction reflects the team’s dedication to providing exceptional service throughout every phase of the building process, from initial design conversations to move-in and beyond. Through thoughtful planning and attention to detail, the AR Homes® Hilton Head team builds homes tailored to each customer’s lifestyle and vision.
AvidCX Diamond Capstone Award
AR Homes® Vero Beach (Beachland Homes Corp.) earned the inaugural AvidCX Diamond Capstone Award in the Custom Builder category. This award recognizes long-term excellence in customer experience based on year-end homeowner survey results.
The Diamond Capstone Award highlights builders who continue to deliver value and satisfaction well after construction is complete. The recognition reflects AR Homes® Vero Beach’s focus on creating homes designed for lasting comfort, functionality, and timeless appeal while maintaining a high level of customer care throughout the homeowner journey.
AvidCX Diamond Award
AR Homes® Sarasota (Nelson Homes, Inc.) was also recognized with the AvidCX Diamond Award in the Custom Builder category. This award honors builders with the highest customer satisfaction scores during the first 90 days of homeownership.
The recognition reinforces AR Homes® Sarasota’s commitment to personalization, craftsmanship, and communication throughout the custom homebuilding process. By combining innovative design with a customer-focused approach, the team continues to deliver homes that reflect the unique needs and lifestyles of each homeowner.
AvidCX Gold Award – Southeast Region
AR Homes® Jacksonville (Marcus Allen Homes, Inc.) earned the 2026 AvidCX Gold Award in the Custom Builder category for the Southeast region. This award recognizes top regional performance based on verified homeowner feedback collected during the first 90 days of homeownership.
This recognition reflects AR Homes® Jacksonville’s strong homeowner satisfaction results within the Southeast region and underscores the consistency of the AR Homes® network in delivering a high-quality, customer-focused building experience.
Commitment to the Homeowner Experience
The AvidCX Awards are unique in that they are based entirely on direct homeowner feedback, making them an important benchmark for customer satisfaction within the homebuilding industry. These honors reflect the trust homeowners place in AR Homes® franchisees and the consistent effort teams make to provide a seamless and rewarding building experience.
Across the AR Homes® network, franchisees remain focused on delivering exceptional custom homes through thoughtful design, quality craftsmanship, and personalized service. These awards serve as a meaningful recognition of that commitment and the lasting relationships built with homeowners across North America.